FAQs

General Care Instructions

First Step: Check the care label, as some garments have specific instructions. Otherwise, if you are in a rush, machine-wash cold and tumble-dry on low.

Best Practice: Turn garments inside out, machine-wash cold, and air dry rather than use the dryer. Keep color fabric families together: wash only similar colors and fabrics at the same time.

Sizing: Order true to size as indicated in the product descriptions. For some garments, a casual fit will require the next size up from your true size.

Free delivery for orders over $75
FREE Standard Shipping offer is valid on orders $75 or more placed online at oceanautics.surf for U.S. Standard Shipping. Offer is subject to change without notice.

If you are not satisfied with your purchase of an Oceanautics product from Oceanautics.surf, you may be eligible to return your product to Oceanautics.surf within 30 days from receipt of shipment. Please contact us for a Return Authorization (RA) number and begin our Returns Process.

  • The product must have been purchased directly from Oceanautics.surf. Oceanautics cannot accept returns of Oceanautics branded products purchased from other retailers or resellers.
  • The purchased product must be in brand new condition with original packaging, tags and accessories.
  • Please contact us to commence the return process. Please do not return your product without first obtaining a Return Authority number. Please note that Oceanautics is not responsible for products that are lost or damaged without following our return process and without obtaining a valid Return Authority number.
  • The Return Authority number is valid for 14 calendar days from issuance.
  • If the item is returnable and you send it back to us packed in the original, unmarked packaging, we will offer you a refund based on your original method of payment.

Oceanautics.surf Contact Information
Toll free phone number:  844-390-6058
Local phone number:  832-492-8131
Email:  info@oceanautics.surf
Hours of operation: 9:00am-6:00pm (Central Standard Time)
Monday through Friday, excluding holidays

Contact OCEANAUTICS for more information on our products and services. We ship our SUP apparel, equipment, and accessories to customers nationwide.